MOCZUL DELL MOUSE DRIVER DOWNLOAD

April 8, 2020 0 Comments

I spent hours checking Windows settings, BIOS settings, trying fixes found on the internet, but the issue persisted. A WireShark capture with the USB plugin showed intermittent packets being received from the mouse when they were sitting idle. I take these into the lab and they all cause the sleep problem, so this issue affects the whole model line, at least 16 months. In our training labs all the mice are on mousepads, but I’ve been testing on an anti-static mat when on my bench. What seems to be happening is the packets that are being sent from the mouse don’t always push the panel out of sleep mode or out of screen saver, but instead seem to reset the internal timer for activating panel sleep. Putting the mouse on a rough nylon mousepad really brings out the issue. Since I never found a resolution, I simply pulled all the Dell mice and replaced them with the old Lenovo mice, and the panels slept fine.

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Since I never found a resolution, I simply pulled all the Dell mice and replaced them with the old Lenovo mice, and the panels slept fine.

DELL USB WIRED MOUSE MOCZUL-DELL

In our training labs all the mice are on mousepads, but I’ve been testing on an anti-static mat when on my bench. Still no resolution, so I install the Lenovo mice and move on. Most systems we deploy don’t have mousepads, and instead run on mose bare desk. Fast-forward now to Septemberand this issue is still gnawing at me. What seems to be happening is the packets that are being sent from the mouse don’t always push the panel out of sleep mode or out of screen saver, but instead seem to reset the internal timer for activating panel sleep.

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DefaultUser” screen saver for the login screen set to “blank” after 3 minutes. Mousf contacted Dell first-level support through Chat, but this didn’t go very far.

This test proved my theory! Now I have about 5 different production dates to test. Putting the mouse on a rough nylon mousepad really brings out the issue. I had a theory that the MOCZUL was incorrectly detecting movement, and moue turning up the DPI setting button on the top of the mouse to its highest value, it would amplify this effect.

MOCZUL-DELL DELL MOUSE 6 BUTTON LASER MOUSE WITH USB CABLE – 6 BUTTON

I have put up this page in the hopes of helping anyone deol that has seen weird sleep issues when a Dell MOCZUL model mouse is moczu, to your system. We imaged these with a custom built Windows 7 image. I then let the systems go idle and watched them for minutes. The best part in all this is that the mouse also affects non-Dell systems. It also caused the same issue on the Lenovo system.

Fast-forward a few months to April A WireShark capture with the USB plugin showed intermittent packets being received from the mouse when they were sitting idle. As of late September I have finally reached someone at Dell above level 1, and am in the process of diagnosing the issue.

I saw about packets in about 2 dwll, compared to about 60 packets in 6 hours on the same mousepad but running in normal sensitivity mode 1-LED. It was when I disconnected the mouse and keyboard that the panels went to sleep. I spent hours checking Windows settings, BIOS settings, trying fixes found omczul the internet, but the issue persisted.

I attempted to get this issue raised to Dell through our reps, but this also failed.

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I take these into the lab and they all cause the sleep problem, so this issue affects the whole model line, at least 16 months. The problem was finally isolated to the mouse So this issue is not related to drivers, BIOS revisions, or even limited to a few system models, it is definitely a mouse hardware issue.

It may not be a safety issue, but certainly affects the systems ability to reach sleep consistently which causes higher power consumption and will reduce the life of panels that can’t reach sleep mode. After the systems had sat idle for a few hours I noticed that only about half the panels were sleeping, where instead all should be. The original Lenovo mice never had this problem. One of the last tests I did was also the most telling.

And some would come out of screen saver or sleep back to the login screen.

delo Combining the high-sensitivity movement mode 4-LED with a mousepad produced much more than the normal amount of packets for Wireshark to capture. Most systems only went into screen saver, and the two panels that did sleep eventually woke up back to the login window. It is truly fascinating watching a room of 20 systems where the panels are randomly changing states, intermittently coming out of screen saver to the login window, or panels going to sleep only to wake up again, never going into screen saver or never reaching sleep.